FAQ

You do not need to have an account to complete an order. However, if you decide to sign up, you will have the ability to track the status of your orders.

You can send an email to orders@giuliogigli.it describing the problem and attaching photographs of the item.

Size and fit may vary depending on the garment. To assist you in choosing a size, you can consult the ‘Size chart view’.

If you would like more precise advice, please feel free to contact me using the live chat.

We accept payments by credit card (Visa, MasterCard, American Express), debit card, Apple Pay, Google Pay and Paypal.

It is also possible to choose payment in 3 free installments for a minimum order of 100,00 €. Simply select the "Klarna - Flexible payments" payment option in 3 installments without commissions option to pay for your purchase and enter your payment method securely.

Yes, you can, as long as both addresses are in the same country.

For casual items, expect delivery within 2 to 5 working days for Italy and 2 to 7 for EU. For tailored items, expect delivery within 3 to 8 working days for Italy and 3 to 10 for EU.

There are no shipping costs for shipments within Italy. For all of Europe, the cost is 15 €, but it's free for orders over 500 €.

Depending on the status of your order, you can cancel an item or request a different size for an already purchased item within 12 hours of purchase. 
For assistance, please email to orders@giuliogigli.it we will be happy to help.